Question 1

Can the driver understand or communicate in basic English?

Accepted Answer

Yes, all our drivers can communicate in basic English. They are able to understand and respond to the needs of foreign customers during the trip.

Question 2

How many years of experience do the drivers have?

Accepted Answer

Our drivers have over 18 years of experience and a high level of professionalism in serving foreign tourists. This enables them to understand your needs and provide helpful recommendations for your travel and sightseeing.

Question 3

Does every driver have a valid driver's license?

Accepted Answer

Yes, absolutely. All Kasem Team drivers hold a valid public vehicle driving license issued by the Thai Department of Land Transport and have passed a thorough criminal background check.

Question 4

What types of vehicles does Kasem Team have available?

Accepted Answer

We offer two types of vehicles to meet your travel needs: SUV (Sport Utility Vehicle) for up to 4 passengers, and Van for larger groups of 8-10 passengers.

Question 5

Does every vehicle have insurance?

Accepted Answer

The safety of our passengers is our top priority. All our vehicles have car insurance coverage for the entire journey.

Question 6

How do I book a service?

Accepted Answer

You can book our services through our Contact Us page, by calling us directly, or via our LINE official account. Please provide your travel details, number of passengers, and desired vehicle type.

Question 7

What payment methods do you accept?

Accepted Answer

We accept payment by cash or bank transfer. We apologize, but we do not accept credit cards at this time.

Question 8

Are there any additional costs besides the quoted price?

Accepted Answer

Our quoted price typically includes the driver, fuel, and tolls for standard routes. Any extra costs such as parking fees at certain tourist spots, overtime charges, or accommodation for the driver on multi-day trips will be clearly communicated and agreed upon beforehand.

Frequently Asked Questions (FAQ)

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